Terms & Conditions and Refund Policy
Coastguard Boating Education Terms & Conditions
- Deliveries to locations outside New Zealand are subject to additional postal charges
- Payment terms are credit card (NZD) only
- A street address is required for courier delivery
- All prices include GST unless otherwise stated
- All prices are subject to change without notice
- We aim to dispatch goods same-day but all will be dispatched within a maximum of five working days
Privacy & Security
The payment information provided as part of the payment process is used for the purposes of fulfilling the order only. CBE does not store your credit card number, as it is processed directly by our payment processor (DPS) and bank.
To keep you informed we will hold your contact details on file. Please advise us if you do not wish to receive further information from us.
Dispute resolutionPlease contact us if you have any queries or complaints relating to your order.
Phone: 0800 40 80 90 (outside Auckland) or 09 361 4700 (within Auckland)
Policy 2.5 Withdrawals, refunds, and transfers
Purpose: Circumstances under which students will receive a refund from Coastguard Boating Education.
Scope: All enrolled students in a Coastguard Boating Education course.
Procedure: Refunds can be requested by completing the Refund Request form in accordance with the following policy:
1. Student Enrolment, Fees and Payment
1.1 All students/course attendees must be enrolled with Coastguard Boating Education (CBE) prior to the start of the course.
1.2 Enrolment fees/course fees are as per the current CBE fee schedule, and are subject to change without notice.
1.3 Enrolment/course fees are payable in full prior to the start of the course.
1.4 CBE has in-place an NZQA-approved student fee protection mechanism to protect fees received from all enrolled students. The maximum liability for all fees paid is held in a static trust account. The trustee’s contact details are Walker Wayland Auckland Limited, Level 7, 53 Fort St. Auckland, Tel. (09) 968 4440
2. Cancellations, withdrawals and refunds
2.1 Coastguard Boating Education (CBE) reserves the right to reschedule, postpone and/or cancel courses without prior notice, although all efforts are made, and all alternatives exhausted to avoid this.
2.2 All tutored courses require a minimum of six attendees (unless otherwise specified). If enrolments fail to reach the minimum number of attendees five days prior to the start of the course the GM will be informed and will make a decision in the best interests of CBE. IF the course is cancelled, CBE will contact all enrolled students and offer the following alternatives:
§ To transfer to any other course of your choice, including distance learning courses with applicable part-refund or payment due. The offer of one-on-one tuition (if available). Additional costs may apply.
§ A full refund.
3.1 Classroom Option: If a student withdraws after enrolment:
3.1.1 If a cancellation is received by CBE more than two weeks prior to the
commencement of a course, all fees, less 10% and the $5 online booking charge, if
applicable, will be refunded.
3.1.2 If a cancellation is received by CBE less than two weeks but more than five
days prior to the commencement of a course, all fees, less 20% and the
online booking charge if applicable, will be refunded.
3.1.3 If a cancellation is received less than five days prior to the commencement of a course, all fees, less 50% and the online booking charge if applicable, will be refunded.
3.1.4 If a student withdraws after the commencement of a course, no fees will be
refunded (except in exceptional circumstances).
3.2 Incomplete Classroom Course: Unable to complete course on course dates after commencement of course
3.2.1 If a student in unable to complete the course, they become an open candidate and may request to finish the course at a later date but no longer than 6 months after the original course date.
3.2.2 All applications to complete are considered on case by case basis.
4. Online Course Refund:
4.1.1 There is no refund of the course fee for an online course (except in extenuating circumstances which is at the discretion of the GM)
4.1.2 A $25 administration fee will be incurred if a student transfers from online to a homestudy course.
5. Home Study Course Refund:
5.1.1 There is no refund of the course fee for a Home Study course (except in extenuating circumstances which is at the discretion of the GM)
5.1.2 A $25 administration fee will be incurred if a student transfers from home study to an online course.
6. Distance Learning (Online or Home Study) to Classroom Transfer:
6.1.1 If a student would like to transfer from a distance learning option to a classroom course, they will pay the balance between the classroom option and the distance learning option.
6.1.2 If the course was a homestudy option, and the student elects to transfer to a classroom option, they keep the resource pack and take it to the class.
6.1.3 If the course was an online option, the pack will be ordered and sent to the tutor as per regular classroom procedure. The student will pay the difference between the online course and the classroom course.
7. Classroom to Distance (Online or Home Study) Transfer:
7.1.1 If a classroom course is cancelled and a student elects to move to a distance learning option, the difference between the classroom and distance learning course costs are refunded.
7.1.2 If the student elects to transfer from a classroom course there is no automatic refund. This is on a case by case basis.